Terms of Service

You must be at least 18 years old and authorized to bind the business you register on behalf of. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly of any unauthorized use.

The Service is a software platform for beauty and wellness businesses. It includes, without limitation, calendar and appointment management, client records, a customer-facing online booking page, SMS notifications, payment processing via third-party providers, Google Calendar integration, reporting, and an AI voice agent that answers telephone calls on your behalf.

Paid plans are billed on a recurring basis (monthly or annual) through our payment processor. Fees are non-refundable except as required by law or expressly stated at checkout. We may change pricing on renewal with reasonable notice. You authorize us and our payment processor to charge the payment method on file for all fees, including usage-based charges (for example, SMS, telephony minutes, or AI usage beyond included thresholds). Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law.

Current monthly subscriptions include 400 minutes of AI calling per billing cycle as a soft limit. We do not automatically interrupt service when you exceed this allotment, but we reserve the right to enforce it as a hard limit — by throttling, suspending, or billing for overage usage — if we observe sustained overages, abuse, or usage patterns inconsistent with normal salon operations. We will use reasonable efforts to notify you before converting the soft limit to a hard limit on your account.

If you start a free trial, the Service will automatically convert to a paid subscription at the end of the trial unless you cancel before the trial ends. We may modify or terminate free trials at any time.

“Customer Data” means information that you, your staff, or your clients submit to the Service, including client contact details, appointment history, service and product catalogs, notes, recordings and transcripts of inbound calls, and payment metadata. You retain ownership of Customer Data. You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and otherwise use Customer Data as needed to operate, secure, and improve the Service. You represent that you have all rights, consents, and authorizations needed to provide Customer Data to us and to permit our processing under these Terms.

You agree not to, and not to permit others to:

• use the Service to violate any law, regulation, or third-party right;
• send spam or messages that violate the TCPA, CAN-SPAM, CASL, or other anti-spam or telemarketing laws;
• attempt to reverse-engineer, decompile, or interfere with the Service or its security;
• use the Service to handle regulated data (for example, PHI subject to HIPAA, cardholder data outside our payment processor, or information subject to GLBA) unless expressly authorized in writing by us;
• resell, sublicense, or operate a competing service from the Service.

The Service includes an AI agent that may answer inbound calls on your behalf, produce transcripts, and record audio. You are responsible for providing any legally required notice or consent to callers in your jurisdiction (including any “two-party consent” states in the United States). We disclaim responsibility for your failure to obtain required consents.

You are the sender of all SMS and email communications sent to your clients through the Service. You must obtain prior express consent where required, honor opt-outs, and comply with applicable law (including the TCPA and carrier requirements). We may suspend messaging features for content or sending patterns that we reasonably believe violate law or carrier policy.

The Service integrates with third-party providers, which may include Stripe (payments), Google (calendar), Supabase (hosting and database), and telephony, SMS, and AI providers. Your use of those services is subject to the applicable third-party terms. We are not responsible for third-party services and do not control their availability, pricing, or features.

The Service, including its software, branding, and content (excluding Customer Data), is owned by AISysware and its licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for your internal business purposes. All rights not expressly granted are reserved.

If you send us feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, AISysware disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or secure. AI outputs, including transcripts and summaries, may contain inaccuracies; you are responsible for reviewing them before relying on them.

To the fullest extent permitted by law, AISysware and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenue, goodwill, or data, arising out of or relating to the Service. AISysware’s aggregate liability under these Terms will not exceed the greater of (a) the fees paid by you to AISysware for the Service during the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (USD $100).

You will defend, indemnify, and hold harmless AISysware from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from (a) your Customer Data, (b) your use of the Service in violation of these Terms or applicable law, or (c) your communications with your clients.

These Terms remain in effect while you use the Service. You may cancel your subscription at any time from your account settings; cancellation takes effect at the end of the current billing period. We may suspend or terminate your access if you breach these Terms, if your account is delinquent, or if we reasonably believe continued access poses a risk to us, other users, or third parties. On termination, your right to use the Service ends; Sections 5, 10, 12–14, and 16–18 survive.

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles. Subject to Section 17, the state and federal courts located in Fairfax County, Virginia have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and the parties consent to personal jurisdiction and venue there.

The parties will first attempt in good faith to resolve any dispute informally by notifying the other party in writing. If the dispute is not resolved within thirty (30) days, either party may proceed to litigation in the courts designated in Section 16. Each party waives any right to a jury trial and to participate in class or representative actions to the extent permitted by law.

We may update these Terms from time to time. Material changes will be notified by email or through the Service. Continued use of the Service after the effective date of an update constitutes acceptance of the revised Terms.

These Terms, together with any order form and our Privacy Policy, are the entire agreement between you and AISysware regarding the Service. Failure to enforce any provision is not a waiver. If any provision is held unenforceable, the remaining provisions will remain in effect. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms? Contact us at legal@aisysware.com.

AISysware LLC
A Virginia limited liability company